Home/Messenger API use cases MESSAGING FOR YOUR WORKFLOWS
One transport.
Different business tasks.
Connect familiar messengers to the system your team already uses. Below are concrete integration flows and responsibility boundaries.
INTEGRATION USE CASE
A request arrives in a messenger while the sales manager works in the CRM. Senden API passes messages and events to your integration, keeping customer context alongside the deal.
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When an order's status changes, the store can send the buyer a clear notification through an agreed channel. Senden API connects your order system to connected accounts.
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Senden API provides the transport layer for your helpdesk system. You build ticket routing, the agent workspace and service rules in your own product.
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A salon, service company, training centre or consultant can connect its schedule to messengers. Your system determines when to send; Senden API handles command acceptance and message exchange.
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Your logistics system knows the shipment status. Senden API lets you send an agreed notification to a customer or employee through the right channel and receive a reply.
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You choose the model and the assistant's operating rules. Senden API transfers messages, provides context through the API and accepts explicitly authorized reply commands.
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Connect your first account
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